Privacy policy

Mutlaq Technologies Ltd ("we," "our," "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, in compliance with the applicable data protection laws and regulations (listed below) in the United Arab Emirates (UAE):

1. Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
2. Federal Decree-Law No. 44 of 2021 on the Establishment of the UAE Data Office
3. Dubai International Financial Centre (DIFC) Data Protection Law (DIFC Law No. 5 of 2020)
4. Abu Dhabi Global Market (ADGM) Data Protection Regulations 2021

The purpose of this Privacy Policy is to inform you about:

• The types of personal data we collect and process.
• How we use and protect your personal data.
• Your rights regarding your personal data.
• How you can contact us with any questions or concerns.

We may collect and process the following types of personal data:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and other identifying information.
• Professional Information: Job title, company name, and other work-related information.
• Financial Information: Payment details, billing information, and transaction history.
• Technical Data: IP address, browser type, operating system, and information about how you use our website or services.
• Communication Data: Any information you provide when you communicate with us, including emails, phone calls, and other correspondence.

We use your personal data for the following purposes:

• Service Delivery: To provide you with the services you request, including customer support and processing transactions.
• Communication: To respond to your inquiries, send you updates, and inform you about changes to our services or policies.
• Marketing: To send you promotional materials, newsletters, and information about our services, if you have opted in to receive such communications.
• Legal Compliance: To comply with legal obligations, including tax, accounting, and regulatory requirements.
• Security: To protect our website, services, and users from security threats and to detect and prevent fraud.

We may share your personal data with:

• Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies. These providers are contractually obligated to protect your personal data and use it only for the purposes for which it was shared.
• Legal Authorities: Government authorities or other third parties if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner or entity.

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once the retention period has expired, your data will be securely deleted or anonymized.

You have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal data.
• Deletion: You have the right to request that we delete your personal data, subject to certain legal restrictions.
• Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
• Data Portability: You have the right to request that we transfer your personal data to another organization, where technically feasible.

To exercise any of these rights, please contact our Data Protection Officer at DPO@mutlaqtechnologies.ae.

Our website may use cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver targeted advertising. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Data Protection Officer, Pawel Skadorwa, at DPO@mutlaqtechnologies.ae or by mail at:

Effective date: August 27, 2024